- Choosing a selection results in a full page refresh.
At ROSELLA SKY, we believe good customer care should feel warm, easy, and personal. Whether you’re wondering about a dress, checking on an order, or simply need a little guidance before making a purchase, we’re always happy to hear from you.
Customer Support
shop@rosellasky.com
For order-related questions, please include your order number and the email address used at checkout so we can find your information more quickly.
Response Time:
Monday–Friday · Within 24–48 business hours
Order & Tracking
Questions about your order status, tracking information, or delivery.
Size & Fit
Not sure which size feels right? Send us your measurements and we’ll be happy to help.
Dress Details
Have questions about fabric, fit, design, or other product details? Just ask.
Shipping Support
Need help with shipping or delivery? We’re here to make things clearer.
Returns & Refunds
We can help you understand the return process and next steps.
Something Else?
If your question doesn’t fit into a category, that’s completely fine. Send us a message and we’ll help you from there.
ROSELLA SKY
800 Green Street
Lexington, KY 40507
United States
Business Correspondence Only – Not a Return Address
Please contact Customer Support before sending any return. We’ll provide the appropriate return instructions when applicable.
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed
Messages received outside business hours will be answered on the next available business day.
To help us respond as quickly as possible, please include:
Sometimes it’s a simple question about sizing. Sometimes you need an update on an order, or a little reassurance before choosing a dress.
Whatever brings you our way, you don’t have to figure it out alone. Send us a message and we’ll be happy to help make the next step a little easier.
ROSELLA SKY — Here to help you find what feels right.
Thanks for subscribing!
This email has been registered!